Custom Service: Want to gift wrap your order? Need some suggestions call us at 402-315-3400
- First Class Mail with $3.00 insurance (Insured for $50.00, Not Trackable)
- USPS Priority Mail $8.00 (Insured for $50.00, Not Trackable)
- USPS Express Delivery $25.95 (Insured for $125.00)
- USPS International $7.95 (Not Insured, Not Trackable)
- UPS Ground - $16.00 (Fully Insured & Trackable) - Day of delivery is not guaranteed. Averages 4-5 Days.
- UPS 3 Day Select - $20.00 (Fully Insured & Trackable) - Delivery is 3 Business Days from the date of shipping.
- UPS Second Day - $24.00 (Fully Insured & Trackable) - Delivery is 2 Business Days from the date of shipping.
- UPS Next Day Air - $49.95 (Fully Insured & Trackable) - Delivery is 1 Business Day from the date of shipping.
- UPS Next Day Air Saturday $64.95 (Fully Insured & Trackable) - Delivered on Saturday if the order is placed on Friday before 5:00 pm CST.
- UPS International - $45.00 (Fully Insured & Trackable)
We reserve the right to change and modify the terms for the use of this website without notice, and you agree by continuing to use the site to be bound by any such modifications, updates and alterations. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this sight.
Acceptance
By purchasing products from this website, you agree to be bound by and accept these purchase terms.
Miscellaneous Policy
All prices are subject to change without notice.
All discounted sales are final and cannot be returned for exchange, store credit or refund under any circumstances.
Only one promotion can be used per sale. We reserve the right to exclude certain products from the promotions and/or discounts.
Returns
We cannot accept returns or exchanges on engraved, final-sale or retired items. Any merchandise showing signs of wear will not be eligible for return.
Shipping and handling fees are not refundable.
To qualify for a refund you must call within 5 days of receiving your merchandise. All merchandise returned for a refund will be charged a 20% restocking fee. A return authorization is required. Please contact customer service at 402-315-3400.
To qualify for an exchange or store credit you must contact customer service within 15 days of receiving the merchandise for a return authorization number. Store credits do not expire and can be used anytime.
During Shipping if the packaging of the item is damaged you must keep the original packing the item was shipped in for claim purposes. Call us immediately at 402-315-3400 to report any damages. Failure to report damages and keep the packaging will cause the claim to be denied.
Please note we are not responsible for lost merchandise, so when mailing your return, please use a padded envelope or box to ensure its safe arrival. (Standard envelopes containing jewelry tend to get ripped open by post office machinery and the jewelry often gets lost.) Any merchandise that arrives damaged will no longer qualify for a return, exchange or store credit. The outside of your package must be clearly labeled with your return authorization. Any merchandise sent back without a return authorization will be refused.
Returns will be processed in the order in which they are received.
During holidays please allow up to 4 weeks for processing.
If you have any questions about your return policy or procedures, please contact us at 402-315-3400.
FAQ’S:
I received a damaged or defective item
Please contact our customer service department or call us at 402-315-3400 with your order number, name address and details on the item that you received damaged or defective. We will instruct you on how to proceed with correcting your order.
I am missing an item
Please contact our customer service department at 402-315-3400 with your order number, name, address and details on the item you are missing from your order. We will instruct you on how to proceed with correcting your order.
I received the wrong item
Please contact our customer service department at 402-315-3400 with your order number, name, address and details on whether you have received the wrong item instead of or in addition to item/s that you did order. If the correct item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the incorrect item once it is received back in out fulfillment center.
Back Orders
Occasionally an item is not available at the time you place your order. The backordered items will be shipped separately as soon as they arrive. They will be shipped First Class mail at no additional charge to you.
Can I ship a package to another address?
Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given.) However, on one ship-to address can be indicated pre-order. For example, to send one package to your house and another package to someone else as a gift, you must place two orders, and both of these orders would have the same bill-to address.
Typographical Errors
In the event that Designer Beads and Charms product is mistakenly listed at an incorrect price, Designer Beads and Charms reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Designer Beads and Charms reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card had already been charged for the purchase and your order is cancelled, Designer Beads and Charms shall issue a credit to your credit card account in the amount of the incorrect price.
Privacy Policy
Designer Beads and Charms will not sell or give your information to any other party. When you place an order with your name, contact information, billing, and shipping information are retained in our system in order to process your order. Your credit card information is encrypted using the latest SSL encryption technology.
When ordering and wanting the item sent to a third party
Designer Beads and Charms will use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We will not share this information with outside parties except to the extent necessary to complete that order.
100% Safe: All orders are placed on our secure server.
Contact info: customerservice@trollbeadbracelets.com for all questions related to this site navigation and/or your order. help@trollbeadbracelets.com
Customer Service: 402-315-3400
